Custom Products Terms and Conditions
CPC will make every effort to ship all orders per our terms and conditions; however, as a result of global supply chain constraints some components might be impacted by extended lead times.
Minimum Order
Custom Products Corporation (CPC) has a minimum order of $50.00.
Quality
We manufacturer our products to meet the quality standards referenced in the Sample Procurement Specifications for Aluminum Traffic Control Signs and Components Guide prepared by the American Traffic Safety Services Association (ATSSA). A copy of these specifications may be found at www.atssa.com/Resources/TechnicalAssistanceCenterTAC.aspx or www.cpcsigns.com. Only quality claims for products not meeting these standards will be honored.
Prices are subject to change without notice. Please call for quotation on items not found or priced on this website.
Payment Terms
Credit Cards:Visa, MasterCard, AMEX, and Discover are accepted. The card will be run at the time of order entry for the product, freight, freight accessorials, and any applicable sales tax.
Shipping
F.O.B. Origin: All items are F.O.B. Origin.
Method: Custom Products Corporation (CPC) will ship UPS Ground whenever possible. We can ship UPS Red or Blue upon customer request and expense. Heavy and oversize shipments will be sent by LTL motor freight. Freight Accessorials must be added to Residential and other "Limited Access" sites not equipped with truck height loading docks or forklifts. We strongly encourage customers with these "Limited Access" facilities to select Hold At Terminal when placing their order which must go LTL rather than UPS. Freight Accessorials unique to your delivery location which are unknown at the time of order or requested by consignee at time of delivery will be charged to customer after delivery.
Receiving/Inspection: Upon delivery, check merchandise for quantity and carrier damage. Any problems must be noted on carrier delivery receipt. Notify Custom Products Corporation (CPC) immediately of any problems and provide images of the pallets/merchandise as received by the carrier.
For UPS shipments- UPS DELIVERIES: If a package from UPS is damaged instead of signing your name it should be signed “DAMAGED”. This helps Custom Products Corporation (CPC) to file a claim with UPS. Otherwise, they will not pay a claim. If there is damage found after delivery, contact the carrier and request an inspection report. Claims for damaged goods must be filed with the carrier. Custom Products Corporation (CPC) is not responsible for such claims. Claims for lost items will be resolved by scale tickets printed at the CPC dock site. If the printed tickets show that the proper weight of items left the Custom Products Corporation (CPC) docks, then a claim must be filed with the carrier. If the tickets show that the proper weight of items did not leave the Custom Products Corporation (CPC) docks then the claim will be filed with Custom Products Corporation (CPC).
Product Care and Handling: Additional policies regarding the proper handling of merchandise may be included with shipment or found on our web site www.cpcsigns.com.
All Deliveries outside the United States of America: Customers will be responsible for paying all import duties, fees and taxes that may apply to international shipments.
Returned Goods
No Returns/Credits/No Charge Replacements after 30 days from receipt of Order.
Restocking Fee: 15% on all stock items in routine quantities and re-sellable condition, subject to a $50 minimum Restocking Fee. Customer is also responsible for the freight costs for returning items. Non-stock items are not returnable.
Return Order Number: All returns must have a Return Order Number to be accepted at the receiving dock. Please call for this number before returning goods to Custom Products Corporation (CPC). Return order numbers will expire 30 days after issuance, so do not delay in returning products to Custom Products Corporation (CPC). After the 30th day, no credits will be issued on return order numbers. All returned materials must be returned to Custom Products Corporation (CPC) in the same manner you received it. Products must be properly slip sheeted and packed as received for return shipments..
Credits: Credits will be issued after we have received, verified quantity, and inspected the material for damage.
Returns Specialist: You will work with a Custom Products Corporation (CPC) Returns Specialist, rather than a Territory Manager, during the return process.
Cancellation
There is no charge for canceling the order before the artwork is started or raw materials have been ordered. There will be an art charge if a Custom Graphics order or Non-Standard Traffic Sign order must be canceled once the artwork has been started. This charge ranges from $40 to $250 depending on job complexity. An order cannot be canceled once production has begun or raw materials have been ordered.
Lead Times/Expedite Fees
Many of our products are in stock and will have a Quick Ship logo on the product image. Products that are a part of this program typically ship within a few business days. If your project is time sensitive, please contact us to find out if the items you are looking for qualify for our expedite program, or if it is in stock.
Notes
Additional information for most of our product lines is available on this website www.cpcsigns.com in the "Resource Library” section. You can also call Customer Service TOLL-FREE at 1-800-367-1492.
