Custom Products Corporation Online Traffic Signs and Safety Products Store

Custom Products Terms and Conditions

CPC will make every effort to ship all orders per our terms and conditions; however, as a result of global supply chain constraints some components might be impacted by extended lead times.

NOTICE: Starting March 1st, 2024, you will have 10 business days to pick up your order. The 10 days will start once the order has been fulfilled and you have been notified that it is ready. Once 10 days have passed, the order will be shipped to you at your expense.

Minimum Order
Custom Products Corporation (CPC) has a minimum order of $50.00. All orders must be equal to or exceed $50.00. Orders that do not meet the minimum amount will have a charge added to the order to total $50.00 before freight is added. Orders can be placed here on our website: www.cpcsigns.com. The minimum order requirement for an order which requires certifications is $100.00. A $25.00 service charge will apply to every order under $100.00 requiring certifications of any kind including but not limited to: material, job specific, Buy America, Buy American, etc. Resale items from our trusted vendor network might be subject to a wide range of minimum order requirements beyond a value including but not limited to full box, full pallet, full bundle, full package, etc.

Quality
We manufacture our products to meet the quality standards referenced in the Sample Procurement Specifications for Aluminum Traffic Control Signs and Components Guide prepared by the American Traffic Safety Services Association (ATSSA). A copy of these specifications may be found at www.atssa.com/Resources/TechnicalAssistanceCenterTAC.aspx or www.cpcsigns.com. Only quality claims for products not meeting these standards will be honored.

Prices/Raw Material Surcharges

Prices are subject to change without notice. Raw material surcharges may be implemented without notice. Unless quoted in writing the most current established price will prevail. Please call for quotation on items not found in our catalog or website.

Payment Terms
Credit Cards: Visa, MasterCard, AMEX, and Discover are accepted. The card will be run at the time of order entry for the product, freight, freight accessorials, special charges and services, and any applicable sales tax. Net 30 is available to repeat customers who have filled out a credit application which has been approved by CPC. Government Agencies qualify for Net 30 automatically by providing a Purchase Order number.

Shipping
F.O.B. Origin: All items are F.O.B. Origin unless quoted otherwise.
Method: CPC will ship UPS Ground when possible. We can ship UPS Red or Blue depending on customer request and expense. Heavy and oversize shipments will be sent by LTL motor freight. Freight Accessorials must be added to Residential and other "Limited Access" sites not equipped with truck height loading docks or forklifts. Additional fees may be incurred if not noted at the time of order. We strongly encourage customers with these "Limited Access" facilities to select Hold at Terminal when placing their order which must go LTL rather than UPS. Freight Accessorials unique to your delivery location which are unknown at the time of order or requested by consignee at time of delivery will be charged to customer after delivery.
Receiving/Inspection: Based upon your company’s receiving policies there are two ways of handling damaged shipments depending on if the shipment was documented or un-documented.
Documented: Upon delivery, check merchandise for quantity and carrier damage. Any problems must be noted on the carrier’s delivery receipt. Notify Custom Products immediately of any problems and provide images of the pallets/merchandise as received by the carrier. UPS DELIVERIES: If a package from UPS is
damaged instead of signing your name it should be signed “DAMAGED”. This helps CPC to file a claim with UPS. Otherwise, they will not pay a claim. CPC will replace your items at no charge and file the claim with the carriers.
Un-documented: If the damage was not noted on the BOL and pictures taken of all damage or if there is damage found after delivery, contact the carrier, and request an inspection report. Claims for un-documented damaged goods must be filed with the carrier. CPC will not be responsible for such claims.
Claims for lost items will be resolved by scale tickets printed at the CPC dock site. If the printed tickets show the proper weight of items left the CPC docks, then a claim must be filed with the carrier. If the tickets show that the proper weight of items did not leave the CPC docks then the claim will be filed with CPC.
Split Shipments: For orders with multiple items, CPC might prefer to ship items in stock and backorder. You may be asked when ordering if this is acceptable. Orders that require completion by drop shipment from our trusted vendor network will have more than one freight rate and tracking number shown on the invoice.
Product Care and Handling: Additional Policies regarding the proper handling of merchandise are found on our website.

All Deliveries outside the United States of America: Customers will be responsible for paying all import duties, fees and taxes that may apply to international shipments.

Non-Stock Orders

Orders for non-stock items must be submitted in writing to eliminate potential errors.

Phone Orders

Orders placed via telephone require written approval of an acknowledgement sent by CPC to the customer via email or fax in order to be released.

Cancellation

There is no charge for canceling the order before the artwork is started or raw materials have been ordered. There is an art charge if a Custom Legend Signs (CLS) order must be cancelled once the artwork has been started. This charge ranges from $40 to $250 depending on job complexity. An order cannot be cancelled once production has begun, or raw materials have been ordered.

Lead Times/Expedite Fees
Our most popular products are in stock and will have a Quick Ship logo on the product image. Also, look for the Quick Ship logo on production items. This indicator lets you know that it has quicker lead times than a comparable alternative. Products that are a part of this program typically ship within a few business days. If your project is time sensitive, please contact us to find out if the items you are looking for qualify for our expedite program, or if it is in stock. Additionally, CPC sources many thousands of hard to find products for the industries we serve, but the lead times on these could be sporadic. It may take days or weeks to ship some products. Occasionally, during the supply chain shortages, we’ve seen the lead times go out to months on a few products! If your project is time sensitive then contact us for a lead time estimate before purchasing.

We can give you a current average lead time based on historical information at the time you place an order, however, this is an estimate and not a guarantee. CPC will only guarantee lead times on orders which include an expedite fee. Lead times are expressed in weeks or business days to ship from our dock. Expedite Fees vary depending on order volume and production days before required shipment and will be entered as a separate item on the order.

Material Certifications

CPC can provide "certs" on a wide range of subject matters including raw materials, post, country of origin, state, or Federal requirements, etc. if requested at the time of quote or order entry. Project/job number/state must be provided at the time of request. Certifications cannot be provided if requested after the order is processed. CPC can provide Material Specifications in the event Certifications were not requested during the allotted time.

Custom Legend Signs (CLS) and Artwork

CPC has established Sign Design and Color Standards for most types of safety signage to ensure your signs ship quickly, at our lowest price, meet government or industry specifications, and rarely must go through the artwork approval process. You, the customer, must be very specific during the quoting, ordering, and approval process if you desire standards different from ours. If Production ready artwork is not available our designers will create the artwork at a rate of $75.00 per hour. We prefer that all artwork be submitted in vector format. However, if you have a file that is non vector art, it should be supplied at a minimum of 300 dpi at final output size. You may be working with our Graphics Specialist rather than your Territory Manager if your sign or artwork is very complex. For additional information visit the CPC Resource Library at www.cpcsigns.com and review the "Artwork Guidelines" document.

Pick-Up Orders

Orders where the customer requests to pick up from our facility will have the following conditions.

  • Pickup Address: The pickups will happen at our 1120 Flowood Dr, Jackson, MS 39232 location unless other arrangements have been made with your CPC Representative.
  • MS Sales Tax - will be charged to all customers who do not have a Mississippi Tax exemption on file with CPC.
  • Pick Up Orders – Customers will have 10 business days to pick up order. The 10 days will start once the order has been fulfilled and customer has been notified that the order is ready for pick up. Once 10 days has passed, the order will be shipped to you (the customer) at your expense.

Returned Goods
No Returns/Credits/No Charge Replacements after 30 days from receipt of Order. Orders received in advance of special projects and orders intended for stock replenishment that are not inspected upon arrival are not exempt from the 30 day time frame.

Restocking Fee: 15% on all stock items in routine quantities and re-sellable condition, subject to a $50 minimum Restocking Fee. The customer is also responsible for the freight costs for returning items. Non-stock items are not returnable.

Return Order Number: All returns must have a Return Order Number to be accepted at the receiving dock. Please call to receive the number before returning goods to CPC. Return order numbers will expire 30 days after issuance, so do not delay in returning products to CPC. After the 30th day no credits will be issued on return order numbers. All returned materials must be returned to CPC in the same manner as you received them (Properly slip sheeted and packed).

Credits: Credits will be issued after we have received, verified quantity, and inspected the material for damage.

Returns Specialist: You will work with our Returns Specialist, rather than your Territory Manager, during this process.

Rejection
CPC will remake or reship the product at no charge and cover standard freight charges to send out replacements if an investigation reveals CPC is responsible for the rejection. CPC will not be responsible for any claims, loss, liability, cost and/or expenses, including but not limited to, attorney fees, labor, travel expenses, property damages and/or other damages, expedited freight, etc.

2023 MUTCD Manual Compliance for Traffic Signs (11th edition)
Customers have until January 18, 2026 to adopt the 2023 MUTCD. However, at this time the design standards for new signs have not been published by the FHWA. Once the design standards for signs have been published, CPC will actively promote the new 2023 MUTCD signs. Customers requiring 2023 MUTCD sign legends before completion of the design standards must submit their request in writing and reference MUTCD 11th edition 2023, sign code, and size in addition to raw material makeup. Customers may provide their own rendition of the sign as a vector drawing, otherwise, the CPC Layout Team will scale the sign using our Best Practices in an attempt to match the image found in the MUTCD Manual. These signs are non-returnable and non-refundable.

Notes
Additional information for most of our product lines is available on this website www.cpcsigns.com in the "Resource Library” section. These Terms of Sale will prevail for all transactions except large volume/complex projects in which our Master Terms and Conditions document will supersede. You can also call Customer Service TOLL-FREE at 1-800-367-1492.

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